Building Together

Building Together

See how we’re advancing the work in our latest Diversity, Inclusion & Belonging (DIB) Report.

Our Approach 

At Capital One, we lead with our values to promote a culture of openness–a workplace where everyone has a voice. Inspired by our mission to change banking for good, we work together to build a place where everyone can flourish.

DIB Leadership

Rich Fairbank

Founder and CEO
“At Capital One, it is not just about diversity in numbers. It’s about every associate sharing a sense of possibility, unbounded by their identity.”

Theresita Richard

Managing Vice President of DIB
"Together, we are building a better, stronger Capital One
for everyone — a place where people of all backgrounds and
experiences can thrive.”

2021 DIB Principles

four hands stacked on top of each other to imply togetherness

Grow the diversity of our talent

four hands stacked on top of each other to imply togetherness

Create a culture of inclusion and belonging where all can thrive

four hands stacked on top of each other to imply togetherness

Promote fairness in our systems and programs

Growing Representation

We remain firmly committed to growing representation and inclusion - across our candidate pool, new hires, associates and leadership. We are deeply invested in efforts to grow representation across all levels. We have made strides, and remain focused on continued progress. 


Equity by Design

To create more equitable experiences for associates and customers, Capital One launched Equity by Design. The program was inspired by the belief that everyone contributing to the design process must feel empowered to allow the fullness of their lived experience and perspective to inform their work - and that doing so can transform associate and customer experiences.

Enriching our Culture


Capital One engages in 100+ events annually and partners with organizations who share our goals of increasing workforce representation and belonging as we seek to reach talent from underrepresented groups and help ensure a more equitable future for all. We remain focused on growing relationships, investment and campus presence at Historically Black Colleges and Universities (HBCUs) and Hispanic-Serving Institutions (HSIs).


Associate Development

Capital One launched the Customer-Facing Associate Mobility (CFAM) Program and Advancing Black and Latinx Leaders development program. These new programs expand opportunity across the company for career development and advancement.

Report Highlight: Community Impact

2021 marked the first full year of the Capital One Impact Initiative, a $200 million, multi-year commitment to catalyze economic growth and advance sustainable socioeconomic mobility with underserved communities. The Impact Initiative builds upon Capital One’s efforts to support racial equity, affordable housing, small business support, workforce development and financial well-being.

Impact Initiatives Stories

A closer look at our DIB Journey

Partnership and Support

We understand that advancing diversity, inclusion and belonging is not solo work. It requires strategic partnership and support both within our company and beyond. We use our voice and our platform to advocate for positive change on behalf of our associates, customers and communities.


We are proud of the recognition we have received and relentlessly focused on adopting new best practices so Capital One continues to be a great place to work and do business with for people of all backgrounds and experiences.

Culture of Belonging

We work to create an environment where associates can feel that they belong, knowing they are safe, included, valued and respected. We want Capital One to be a place where associates can confidently bring their whole selves to work, sharing their experiences and learning from one another, as well as from experts in the field of DIB.